08-08-2017 12:22 PM
I have a mPowerMini and a mPower. The mPowerMini does not count kw/h, the mPower does.
I have tried factory resetting multiple times, updated the firmware to the latest stable, and latest beta. None of these work.
Contacting Ubiquiti support I got a response of "We do not actively support mFi with tickets or chat.", wonderful, and to come to the forums. So here I am!
Hopefully someone here has some insight on this problem,
Thanks in advance!
08-08-2017 07:39 PM
Hello - Sorry you're having issues and sorry I can't help with your specific issue.. I have a significant investment in the mPower line as well.. unfortunately UBNT has decided to abandon this product line... here's a note from UBNT on this line: https://community.ubnt.com/t5/mFi/is-MFI-dead/m-p/1544924#M16166
It is sad because I think that the MFI line has a lot of potential.. but not without the company standing behind it.
Chat support isn't available, but you can log a ticket with support.. just choose "other" as they've dropped it from the menus here too; https://help.ubnt.com/hc/en-us/requests/new
I'm a HUGE supporter of all of UBNT's products, it's just unfortunate that they've chosen to simply abandon this product line.